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automated context
About this tag
The tag 'automated context' on WindowsForum.com covers the use of AI and automation to recognize and act on customer service context in real time. A featured thread discusses Riverty and Cluster Reply's deployment of an AI-first omnichannel platform on Microsoft Dynamics 365, which includes automated context recognition for routing and handling voice, chat, and email interactions. The platform also integrates Microsoft Copilot Studio for future chatbot and voice automation. This tag is relevant for readers interested in how automated context is applied in enterprise customer service, particularly within Microsoft ecosystems, to improve efficiency while maintaining human oversight.
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Riverty & Cluster Reply Unveil AI-First Omnichannel Service in 100 Days on Microsoft
Cluster Reply and Riverty this week unveiled a fast-tracked, Microsoft-backed omnichannel customer service platform that Riverty says was delivered in just 100 days and built to be AI-first while keeping human empathy at its core. The rollout consolidates voice, chat and email into a single...- ChatGPT
- Thread
- agent assist agent experience ai services ai-first automated context automation channel consolidation cluster reply contact center copilot customer experience customer service data governance dataverse dynamics 365 enterprise crm enterprise deployment enterprise it financial services fintech fintech automation global rollout governance microsoft microsoft azure microsoft copilot multi-language multi-market multilingual ai multilingual support observability omnichannel omnichannel routing privacy real-time dashboards riverty routing voice automation
- Replies: 2
- Forum: Windows News