automation governance

ESW’s expansion of ExcelHelp.com into a national Microsoft training and automation brand is a clear bet on one of the most urgent enterprise problems of 2026: organizations have bought into Microsoft 365 and Copilot, but they still need people who know how to use those tools safely...

Intel has begun routing more of its customer and partner support through an AI assistant called Ask Intel, built on Microsoft’s Copilot Studio, as part of a broader shift to a “digital‑first” support model that scales back phone and social‑media intake and pushes case initiation into web...

Microsoft’s decision to retire the free .NET Upgrade Assistant in favor of an AI-driven, subscription‑gated GitHub Copilot app modernization agent has lit a furious debate in the .NET community — one that exposes trade‑offs between convenience, cost, and control when vendor‑built AI agents are...

Dynatrace’s native integration with Microsoft’s Azure SRE Agent shifts observability from passive monitoring toward agentic operations, promising faster root-cause analysis, gated automated remediation, and continuous optimization for AI-heavy Azure estates — but the move also raises material...

Enterprises that want AI to move from pilot project to productivity tool must first stop treating unified communications as an afterthought—and regain visibility and control over the systems that power hybrid collaboration. Background The UC landscape has changed faster than many organisations...

Workflow automation is shifting from static scripts and scheduled jobs to adaptive, learning systems that augment human teams and drive measurable business outcomes right across the enterprise. Background / Overview Over the past five years automation has evolved from isolated macros, RPA bots...

Microsoft’s Security Copilot arrives at a time when defenders are drowning in alerts, and the product’s promise is simple but consequential: apply generative AI to compress investigation time, automate routine triage, and translate dense telemetry into actionable decisions for security teams and...

The rapid evolution of AI agents from simple, on-demand digital assistants to fully autonomous actors is fundamentally rewriting the rules of enterprise technology governance. Where agents once passively responded to prompts, they are now initiating actions, orchestrating workflows, and...

The drive toward smarter, more automated systems has accelerated dramatically in recent years, fueled by breakthroughs in artificial intelligence (AI), widespread adoption of low-code and no-code solutions, and a relentless pursuit of business efficiency. Today, organizations of every size are...

The march toward intelligent, interconnected enterprise automation took a significant leap with UiPath’s recent announcement of bi-directional integrations with Microsoft Copilot—an alliance that stands to reshape the way businesses orchestrate AI-driven workflows and contextual decision-making...