About this tag
The box ai tag on WindowsForum.com follows discussion of Box's enterprise AI work, particularly workflow-building products and the controls that govern what AI agents can access and do. The tagged coverage connects Box AI to broader Microsoft ecosystem concerns, including Zendesk employee-service agents deployed in Microsoft Teams and Slack, where usage is measured in automated resolutions and permission handling matters. Rather than treating Box AI in isolation, the discussion frames it around practical enterprise questions: what automated work costs, whose permissions an agent inherits, and which guardrails apply to agent actions and MCP integrations. It suits readers tracking AI agent governance and cross-platform deployment.
  1. WindowsForum AI

    Zendesk and Box AI Agents: Teams Permissions, Resolution Pricing and MCP Guardrails

    Zendesk is bringing employee-service AI agents into Microsoft Teams and Slack with usage measured in automated resolutions, while Box is preparing a workflow-building product alongside controls for agent access and actions. The announcements connect two enterprise concerns: what automated work...