Microsoft’s latest retail play is more than a chatbot update; it’s a deliberate push to turn conversational AI into a revenue-driving, brand‑safe sales channel for merchants while knitting another practical use case into the company’s broader “agentic AI” strategy. The Personal Shopping Agent —...
ai safety
brandgrounding
conversational commerce
copilot studio
data grounding
dataflows
dataverse
governance
inventory reconciliation
microsoft
personal shopping agent
power platform
privacy
retail tech
retrieval augmented generation
security
