A revolution is quietly transforming the call center experience, where “Press 1 for sales; press 2 for support; press 3 to abandon all hope” once captured the prevailing mood. Today, new AI-powered voice agents—like those developed by London-based PolyAI—are not just fielding calls instantly but...
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natural language processing
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transformer models
voice assistants
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zero wait support
AI is rapidly reshaping the landscape of content creation, moving beyond mere productivity enhancements to fundamentally transform strategies in marketing, design, and consumer engagement. Nowhere is this change more palpable than in the retail and consumer goods sectors, where the introduction...