BT Group’s Cloud Contact Global Edition matters because it packages cloud contact-center software, global voice networking, managed operations, and Microsoft-adjacent workflow integration into a service aimed at large enterprises rather than small support desks. Its importance is not that BT has...
BT Group's Chief Executive, Allison Kirkby, has indicated that advancements in artificial intelligence (AI) may lead to deeper job cuts than previously anticipated. In an interview with the Financial Times, Kirkby stated that BT's existing plan to eliminate over 40,000 jobs and reduce costs by...
