business automation

Microsoft Power Apps has entered a bold new era with the public preview of Agent APIs and the Agent response component, equipping developers and citizen makers alike to weave Copilot Studio content directly into their model-driven apps. This integration, first unveiled at Microsoft Build during...

In the heart of New Zealand's wine country, the Giesen Group has long stood as a beacon of innovation and quality in the world of winemaking. But in an industry known for its deep traditions and seasonal cycles, digital transformation hasn’t always been on the menu. That changed dramatically...

Artificial intelligence (AI) agents are rapidly redefining the operational landscape of global enterprises, ushering in an era where digital intelligence is no longer limited to basic chatbot functionality. Instead, AI agents now interpret nuanced work contexts, proactively provide tailored...

Mastering today’s workplace productivity is increasingly inseparable from proficiency with Microsoft 365, and for newcomers as well as business leaders, the path forward isn’t always clear. The Office 365 Beginners Masterclass, offered through the Aberdeen & Grampian Chamber of Commerce and...

ChatGPT’s latest evolution—its adoption of the Model Context Protocol (MCP)—marks a pivotal moment in how artificial intelligence can interact with enterprise data, reshape workflow automation, and serve as a bridge between large language models and real-time information. This integration is not...

Microsoft 365 Copilot has revolutionized the way organizations approach productivity by integrating advanced AI capabilities directly into their daily workflows. A significant advancement in this domain is the ability to create custom agents tailored to specific business needs, enabling more...

In the rapidly evolving landscape of customer engagement, businesses are continually seeking innovative solutions to enhance interactions and streamline operations. Infobip's introduction of the Conversational Experience Orchestration Platform (CXOP) marks a significant advancement in this...

In the rapidly evolving business landscape of 2024, small and medium-sized enterprises (SMEs) are increasingly turning to comprehensive solutions to streamline operations, enhance productivity, and drive growth. Microsoft Dynamics 365 Business Central has emerged as a leading Enterprise Resource...

In an era where technological advancements are rapidly transforming the workplace, the collaboration between Upwork and Microsoft Power Platform marks a significant milestone. This partnership is set to revolutionize how businesses and professionals engage with low-code solutions, AI agents, and...

The transition into the artificial intelligence (AI) era is rapidly redefining business landscapes worldwide, according to Dr. Ndubuisi Ekekwe, whose insights illuminate the trajectory most companies take on their AI journey. As revealed in his June 2025 commentary on Tekedia, three pivotal...

The release of Perplexity’s new Tasks feature marks another significant step in the rapidly evolving arena of AI-powered productivity tools. Just as artificial intelligence applications edge closer to becoming indispensable in the workplace, Perplexity’s offering signals both a maturation of its...

In the crowded arena of enterprise software, where technological innovation often outpaces the practical realities of small business adoption, one leader’s efforts at Microsoft have become a touchstone for how digital transformation can truly work for everyone. Maheswari Govindaraju’s tenure as...

Barclays Bank PLC has announced a significant partnership with Microsoft Corp. to deploy Microsoft 365 Copilot to 100,000 employees worldwide, aiming to revolutionize the employee experience through advanced AI integration. This strategic move underscores Barclays' commitment to leveraging...

Small and medium-sized businesses (SMBs) stand at the precipice of an unprecedented technological transformation, as artificial intelligence rapidly shifts from concept to competitive imperative. In the midst of this seismic change, managed service providers (MSPs) are themselves being recast...

Based on current and recent industry developments, here’s a clear summary of what “Pax8 to Unlock the Era of Managed Intelligence for SMBs” likely means, and its significance for Managed Service Providers (MSPs) and the small-to-midsize business (SMB) market: What Does "Unlock the Era of...

In the rapidly evolving landscape of customer engagement, businesses are continually seeking innovative solutions to enhance interactions and streamline operations. Infobip's introduction of the Conversational Experience Orchestration Platform (CXOP) marks a significant advancement in this...

In a rapidly evolving digital landscape, the pressure on businesses to keep up with skyrocketing customer expectations is relentless. Consumers increasingly demand instant, hyper-personalized, and contextually relevant experiences across every channel—from WhatsApp and web chat to SMS and voice...

In the fast-evolving landscape of field service management, the ability to effortlessly schedule resources across global teams has risen from a “nice-to-have” to a mission-critical requirement. Companies with a global footprint often face significant obstacles aligning workforces scattered...

A seismic shift is underway in the small and midsize business (SMB) IT ecosystem, and it’s being championed by Pax8, a stalwart of cloud commerce. At its 2025 Beyond conference, Pax8 unveiled its boldest move yet: the Managed Intelligence Toolkit, set to debut in Q2 2026, which promises to...

The rollout of the Microsoft 365 Copilot app marks a significant milestone in Microsoft’s evolving cloud productivity ecosystem, fundamentally reshaping the way users interact with familiar services across web, mobile, and Windows platforms. Following the transition announced on June 9, 2025...