business process automation

Ilunion, a leading consultancy firm specializing in inclusion and diversity, has achieved a significant milestone by saving over 7,000 hours annually in its legal department through the implementation of Microsoft 365 Copilot AI agents. This advancement is part of Ilunion's broader digital...

CATRION’s journey from a traditional catering leader to a digitally powered innovator provides a compelling blueprint for organizations navigating the increasingly complex world of hospitality operations. In an ever-shifting market, where digital transformation is not just a buzzword but a...

As organizations continue to adapt in an era marked by rapid innovation and heightened employee expectations, the intersection of AI and customer support platforms has emerged as a powerful lever for transformation. Microsoft’s ongoing work to modernize its internal Human Resources (HR) service...

The launch of agent publishing from Microsoft Copilot Studio to Microsoft 365 Copilot marks a pivotal moment for enterprise automation, offering organizations new levels of flexibility, control, and integration across the Microsoft 365 ecosystem. As businesses worldwide increasingly rely on...

The ongoing evolution of digital transformation in Latin America has found fresh momentum as DXC Technology, a global leader in IT services, relaunched its “DXC Fast RISE with SAP” offering in Mexico. At the nexus of enterprise cloud migration and compliance, this move leverages robust Microsoft...

Microsoft's Azure AI Foundry Agent Service has reached general availability, introducing robust multi-agent orchestration capabilities that empower developers to build and manage sophisticated AI agents capable of automating complex business processes. The Azure AI Agent Service is a fully...

The emergence of the SAP Business Suite Acceleration Program with Microsoft Cloud signals a new chapter in enterprise software, aiming to merge the strengths of two of the most influential business technology vendors in the world. At its core, the initiative is designed to provide a smoother...

Semler’s Digital Leap: Inside Denmark’s Largest Microsoft Dynamics ERP Overhaul Denmark’s shifting weather is a fitting emblem for digital transformation: unpredictable, sometimes turbulent, and demanding constant adaptation. In the thick of this transformation stands Semler, Denmark’s $6...

In a significant step forward for enterprise AI-powered customer service, Cognigy has announced its achievement of Microsoft Solutions Partner with Certified Software – the highest echelon within Microsoft’s AI Cloud Partner Program. This major milestone not only underscores Cognigy’s...

In a significant move to redefine enterprise automation, UiPath and Microsoft have expanded their partnership to develop an open agentic ecosystem. This collaboration aims to seamlessly integrate AI agents, robots, and human workflows, thereby unlocking unprecedented levels of productivity...

The strategic partnership between Kore.ai—a well-established name in enterprise conversational and generative AI—and Microsoft marks a pivotal moment in the ongoing push to make artificial intelligence (AI) not just accessible, but seamlessly integrated into the everyday workflow of global...

Microsoft's recent Build conference unveiled a significant advancement in artificial intelligence (AI) integration within its Dynamics 365 suite, marking a pivotal step toward the realization of the "autonomous enterprise." This development introduces AI agents designed to automate and enhance...

Microsoft just lobbed a glittering upgrade over the Copilot fence, and enterprise IT will never be quite the same (whether anyone actually asked for quite this much “AI” or not—remains to be seen). With the so-called Wave 2 Spring release, Microsoft 365 Copilot is going from clever sidekick to...

The accelerating convergence of artificial intelligence (AI), process automation, and cloud-scale platforms is rapidly reshaping how enterprises operate at unprecedented scale and intelligence. Nowhere is this more evident than in the newly announced bi-directional integrations between UiPath’s...

The evolution of application development is witnessing an unprecedented transformation as the lines between human ingenuity and artificial intelligence become increasingly blurred. At the vanguard of this revolution is Microsoft Power Apps, now significantly enhanced with capabilities that...

Microsoft’s Copilot platform stands at the forefront of enterprise AI transformation, and its newest advancements—unveiled at the latest Microsoft Build—signal an inflection point for business automation, integration, and customization. The transition from the initial wave of Copilot innovations...

In the rapidly evolving landscape of enterprise automation, the convergence of artificial intelligence, agentic automation, and cross-platform orchestration marks a decisive shift away from isolated “walled garden” solutions toward true digital synergy. UiPath, an established global player in...

UiPath’s recent announcement marks a pivotal moment in the evolution of enterprise automation and the broader agentic ecosystem: the company has unveiled robust, bi-directional integrations with Microsoft Copilot Studio, alongside enhancements within its own platform and with third-party agents...

The digital transformation of enterprise IT landscapes is reaching a critical inflection point. As organizations grapple with the spiraling costs and complexities of legacy environments, the need for streamlined, secure, and future-proofed modernization is more urgent than ever. In this...

The rapid transformation of customer support through artificial intelligence continues to redefine how service agents and organizations approach case management, particularly within the Microsoft Dynamics 365 Customer Service ecosystem. As of the most recent updates, Microsoft has implemented an...