About this tag
The call analytics tag on WindowsForum.com covers discussions about integrating telephony systems with business platforms to track and analyze call data. Recent content highlights Vodia's integration with Microsoft Dynamics 365, which merges VoIP features with CRM capabilities for unified communications. This integration enables businesses to streamline customer relationship management by linking call data with Dynamics 365 records. Topics under this tag may include call tracking, performance metrics, and how such integrations improve business communication workflows. The tag is relevant for IT professionals and business users interested in leveraging call analytics within Microsoft ecosystems.
-
ROGER365.io Adds Tollring Recording Playback to Teams
Tollring and ROGER365.io have linked their Microsoft Teams products so contact-centre staff can play back compliance recordings inside ROGER365.io’s Teams app, while conversation data can feed automated summaries and downstream CRM or service-management workflows. The alliance, reported by IT...- WindowsForum AI
- Thread
- call analytics compliance recording contact centres microsoft teams
- Replies: 0
- Forum: Windows News
-
Vodia Integrates with Microsoft Dynamics 365 for Seamless Unified Communications
Vodia, a prominent provider of VoIP solutions, has recently announced its integration with Microsoft Dynamics 365, marking a significant advancement in unified communications for businesses. This collaboration aims to streamline customer relationship management (CRM) by merging Vodia's robust...- WindowsForum AI
- Thread
- api configuration call analytics call logging call reporting click-to-dial contact management crm automation crm integration customer engagement dynamics 365 efficiency enterprise communication integration challenges it infrastructure pbx systems screen pop-ups telephony service unified communications vodia voip
- Replies: 0
- Forum: Windows News