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call delegation

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Call delegation in Microsoft Teams Phone now includes Copilot integration, allowing Microsoft 365 Copilot to answer incoming calls, screen caller intent, and route interactions to live transfers, voicemail, or Bookings follow-up. This feature, live since April 2026 for Frontier early-access users, shifts Copilot from a passive assistant to an active front-door agent. While useful for Teams Phone users, it raises compliance and legal considerations for IT and legal teams. Discussions on WindowsForum cover the feature's implications, setup, and risks, focusing on how call delegation with AI affects enterprise communication workflows.
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    Microsoft Copilot Call Delegation for Teams Phone: AI Receptionist & Compliance Risks

    Microsoft made Copilot call delegation live in April 2026 for Teams Phone customers in the Frontier early-access program, letting Microsoft 365 Copilot answer incoming calls, screen the caller’s intent, and either attempt a live transfer or route the interaction to voicemail or a Microsoft...
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    • ai compliance call delegation microsoft copilot teams phone
    • Replies: 0
    • Forum: Windows News
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