call delegation

Microsoft added Microsoft 365 Roadmap item 567306 on July 7, 2026, describing new Microsoft Teams delegated-calling controls for desktop and Mac clients that are scheduled for general availability in August 2026 across commercial, GCC, GCC High, and DoD tenants. The feature lets a delegator lock...

Microsoft made Copilot call delegation live in April 2026 for Teams Phone customers in the Frontier early-access program, letting Microsoft 365 Copilot answer incoming calls, screen the caller’s intent, and either attempt a live transfer or route the interaction to voicemail or a Microsoft...