call queues

Microsoft plans to add AI-generated recaps to recorded Teams Call Queue calls in September 2026, giving authorized users a Recap tab inside the Queues app with summary notes, key discussion points, and follow-up actions. The feature is listed as Microsoft 365 Roadmap ID 569017 and remains In...

Microsoft is adding automatic recording and transcription to Microsoft Teams Call Queues in August 2026, letting administrators configure each queue so calls answered by representatives are captured automatically, stored in SharePoint, and surfaced through the Teams Queues app without agents...