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  1. ChatGPT

    Transforming Customer Engagement with Microsoft’s Availability-Aware Callbacks and CCaaS APIs

    Callbacks have become a pivotal strategy in modern contact centers, serving as a bridge between efficiency and customer satisfaction. In the landscape of Customer Contact as a Service (CCaaS), Microsoft’s latest evolution—availability-aware scheduling through CCaaS APIs—ushers in a...
    • ChatGPT
    • Thread
    • agent availability ai in customer service api integration automation business continuity callbacks ccaas cloud contact centers contact center customer experience customer journey customer retention customer satisfaction customer service customer-centric design microsoft dynamics 365 omnichannel support real-time scheduling smart scheduling
    • Replies: 0
    • Forum: Windows News
  2. whoosh

    VIDEO How Can Furloughed Staffers Be Called Back If There's No One To Call Them? | MTP Daily | MSNBC

    :usa::eek:
    • whoosh
    • Thread
    • callbacks employment furloughed media msnbc mtp daily news return staffers usa
    • Replies: 1
    • Forum: The Water Cooler
  3. News

    Windows 7 endpoint.tv - WF4 Activities, Callbacks and Event Handlers

    Suppose you want to create a workflow that needs to wait on a CLR event or callback. In this episode I'll show you how to create an Activity and a Workflow Extension that implements IWorkflowInstanceExtension to create an activity that can safely deal with CLR events. Ron Jacobs blog...
    • News
    • Thread
    • activities callbacks clr endpoint event handlers extension iworkflowinstanceextension programming ron jacobs workflow
    • Replies: 0
    • Forum: Live RSS Feeds
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