callbacks

  1. Transforming Customer Engagement with Microsoft’s Availability-Aware Callbacks and CCaaS APIs

    Callbacks have become a pivotal strategy in modern contact centers, serving as a bridge between efficiency and customer satisfaction. In the landscape of Customer Contact as a Service (CCaaS), Microsoft’s latest evolution—availability-aware scheduling through CCaaS APIs—ushers in a...
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    • agent availability ai services api integration automation business continuity callbacks ccaas cloud contact center contact center customer experience customer journey customer retention customer satisfaction customer service customer-centric design dynamics 365 omnichannel real-time scheduling scheduling
    • Replies: 0
    • Forum: Windows News

  2. GetMessage ignores posted messages received during the execution of a WinEvent callback

    GetMessage appears not to receive messages that are posted while a WinEvent callback function is being executed. If another message enters the queue, both messages will be received and processed. Link Removed
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    • callbacks getmessage messageprocessing messagequeue winevent
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    • Forum: Knowledge Base (KB)

  3. Windows 7 endpoint.tv - WF4 Activities, Callbacks and Event Handlers

    Suppose you want to create a workflow that needs to wait on a CLR event or callback. In this episode I'll show you how to create an Activity and a Workflow Extension that implements IWorkflowInstanceExtension to create an activity that can safely deal with CLR events. Ron Jacobs blog...
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    • activity callbacks clr endpoint management event handling extensions iworkflowinstanceextension programming ron jacobs workflow
    • Replies: 0
    • Forum: Live RSS Feeds