Madison’s customer service teams face a fast-moving choice in 2025: treat AI as a risky experiment or as an operational staple that can speed answers, reduce costs, and free people for higher‑value, trust‑dependent work. The practical case for adoption is strong — local pilots and vendor case...
agent copilots
ai for ticketing
ai pilot plan
ai tools comparison
campusitgovernance
copilot uw madison
customer service ai
data privacy ferpa hipaa
enterprise ai
generative ai governance
madison
multichannel analytics
netid
omnichannel ai
privacy controls
public service ai
roi ai
service desk automation
ticket deflection
