Capita has turned to Microsoft for urgent technical support after the chaotic launch of the Civil Service Pension Scheme (CSPS) member portal left thousands of users locked out, unable to update critical data and facing a user interface that looked unfinished and untested. Background
The Cabinet...
Capita’s fast-moving push to embed Microsoft Copilot agents into everyday operations is moving beyond pilot projects into live, measurable service transformation — cutting email response times, automating high-volume tasks, and wiring AI-driven “agents” into end-to-end processes for clients and...
