The rapid transformation of customer support through artificial intelligence continues to redefine how service agents and organizations approach case management, particularly within the Microsoft Dynamics 365 Customer Service ecosystem. As of the most recent updates, Microsoft has implemented an...
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Imagine a world where your organization's contact center no longer juggles multiple IVR bots for various languages or requires customers to navigate countless phone lines to connect with help in their preferred language. Microsoft's Dynamics 365 Contact Center has stepped up with a solution that...
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