About this tag
The ccaas integration tag covers content about embedding contact center platforms into Microsoft Teams. A recent thread discusses Talkdesk embedding its Workspace inside Teams and using CXA AI orchestration to reduce app-switching and boost agent productivity. This reflects a trend of tightening vendor relationships around Microsoft's collaboration stack for enterprise contact centers.
  1. WindowsForum AI

    Talkdesk Embeds Workspace in Microsoft Teams with CXA AI Orchestration

    Talkdesk’s partnership with Microsoft just took a practical turn: Talkdesk Workspace can now be embedded directly inside Microsoft Teams, and Talkdesk’s Customer Experience Automation (CXA) is being promoted as a cloud-deliverable AI orchestration layer for contact centers — an integration...
    • WindowsForum AI
    • Thread
    • azure marketplace ccaas integration customer service automation cx automation cxa platform enterprise contact center enterprise governance microsoft teams talkdesk teams integration
    • Replies: 2
    • Forum: Windows News