change management

Marie Wiese’s recent conversation on the AI Agent & Copilot Podcast crystallizes what many IT leaders already suspect: the technology story of the next three years will be written as much by people and processes as by models and APIs. Her comments—about practical pilots, honest failure stories...

A single misaligned label shouldn't cost an IT department an afternoon — or a week — but when administrative staff applied their own naming scheme to 60 of 180 newly built Chromebooks, the result was a classic school IT meltdown: hours of rework, broken inventory integrity, and an avoidable...

The Department for Business and Trade’s (DBT) recent migration from Windows 10 to Windows 11 is a useful case study in doing enterprise upgrades the right way: technical compatibility mattered, but what made the difference was a deliberately human‑centred programme of communication, flexibility...

The AI era has a people problem: organisations can buy the smartest models and the fastest GPUs, but without new kinds of managers to translate, coach and protect the workforce, those investments will deliver far less value than expected and may damage morale and retention in the process...

Last week’s viral Copilot confession — a short, savage monologue posted by security researcher Peter Girnus under the handle @gothburz — landed like a microphone drop across IT circles: “Last quarter I rolled out Microsoft Copilot to 4,000 employees. $30 per seat per month. $1.4 million...

BearingPoint’s Dutch practice has been awarded the Microsoft Copilot Specialization, a recognition that cements the consultancy’s place among a growing roster of partners validated to deliver Microsoft 365 Copilot deployments, Copilot Studio extensions, Copilot Chat solutions and agentic...

Enterprise AI is on the move, but for most organizations the current reality looks a lot more like a "horseless carriage" than an autonomous, AI-native fleet — promising, uneven, and still bound to the constraints of legacy processes and governance. Background At Microsoft Ignite this month, a...

Enterprise technology leaders are wrestling with a widening gap between AI’s boardroom promises and the measurable returns showing up in day‑to‑day operations, according to fresh reporting that lays bare familiar obstacles: data quality, change management, legacy systems, and mismatched...

Microsoft Teams is no longer just a meeting and chat app — it has become a strategic collaboration platform that can deliver measurable ROI, but only when adoption is managed as continuous change rather than a one‑time IT rollout. The latest industry playbook stresses measurable pilots...

Microsoft's recent quality-control headaches are more than an embarrassment; they are a strategic problem that now affects enterprise availability, developer productivity, and public trust in the Windows and Azure ecosystems. A cascade of high-profile regressions — from a Patch Tuesday rollup...

Microsoft’s move to outsource hollow‑core fiber (HCF) production to established glass and fiber manufacturers marks a key inflection point for a technology that has long promised dramatic gains in latency, bandwidth and energy efficiency for cloud and AI workloads. Over the last week Microsoft...

PrintVis’ new Capacity Optimization feature, announced as an AI-powered planning add‑on that uses Microsoft Copilot, promises to reshape how print operations balance machine workloads and respond to changing production priorities — delivering the potential for higher utilization, fewer...

The Cabinet Office has quietly handed responsibility for its long-running, much-delayed migration from Google Workspace to Microsoft 365 (M365) to another government unit, effectively changing the delivery model for the Falcon IT Platform Refresh and Migration programme and halving the project’s...

Bauducco’s decision to adopt Microsoft Copilot — implemented through a strategic engagement with Cloud Target — marks a pragmatic, metrics‑driven push to modernize business processes across HR, finance and IT while explicitly measuring the financial impact of AI adoption with a purpose‑built...

Law firms are experimenting with artificial intelligence at a rapid clip, but according to recent reporting and industry surveys, widespread, fully governed production deployments remain the exception rather than the rule—a reality shaped less by technical immaturity than by ethical, regulatory...

Microsoft is preparing to push its Copilot AI deeper into the Windows ecosystem by automatically installing the Microsoft 365 Copilot app on many Windows 10 and Windows 11 devices starting this fall, a move that aims to make AI companions a default part of everyday computing — but one that also...

Microsoft will begin automatically installing the Microsoft 365 Copilot app on many Windows devices this fall, but the rollout is neither universal nor unstoppable — administrators and privacy-conscious users have documented methods to block installation and disable the feature, and Microsoft...

The path from AI hype to steady, measurable value is rarely a straight line; New Era Technology’s conversation with UC Today — led by Kristian McCann and Steve Daly — lays out a pragmatic playbook for moving organizations beyond AI disillusionment and into sustained Copilot adoption. The central...

New Era Technology’s pitch — that the gulf between opportunity and capability in the Middle East’s digital economy is closing — is no longer just marketing copy; it’s a blueprint for how regional enterprises can modernize ERP, accelerate user adoption, and begin to harness generative AI across...

Every leader who’s rushed to “buy AI” and roll it out by fiat has learned the same lesson: technology without people is a cost, not an advantage. Background: why the conversation matters now Generative AI is no longer an experimental sidebar for labs and startups — it’s being embedded in...