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    Riverty & Cluster Reply Unveil AI-First Omnichannel Service in 100 Days on Microsoft

    Cluster Reply and Riverty this week unveiled a fast-tracked, Microsoft-backed omnichannel customer service platform that Riverty says was delivered in just 100 days and built to be AI-first while keeping human empathy at its core. The rollout consolidates voice, chat and email into a single...
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    • agent assist agent experience ai in customer service ai-first automated context automation azure channel consolidation cluster reply contact center copilot copilot studio customer experience customer service data governance data privacy dataverse dynamics 365 enterprise crm enterprise deployment enterprise it financial services fintech fintech automation global roll-out governance intelligent routing live dashboards microsoft microsoft copilot multi-language multi-market multilingual multilingual ai observability omnichannel omnichannel routing riverty voice automation
    • Replies: 2
    • Forum: Windows News
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    Microsoft Partner Program Overhaul 2025: New Thresholds, Security, and Three-Year Licensing

    Microsoft’s rapidly evolving partner program landscape is poised for one of its most consequential overhauls in years. Beginning in October 2025, a comprehensive set of updates will raise the bar for partner eligibility, enforce stricter security postures, and introduce expanded subscription...
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    • business scaling channel consolidation channel ecosystem channel innovation channel strategy cloud adoption cloud partner ecosystem compliance demands digital transformation direct bill partners distributor thresholds distributors indirect resellers long-term contracts microsoft 365 licensing microsoft 365 subscriptions microsoft cloud microsoft partner program operational assessments partner certifications partner ecosystem partner eligibility partner growth partner integration partner security requirements partner security score partner support resellers revenue thresholds security compliance security posture subscription flexibility three-year subscriptions
    • Replies: 1
    • Forum: Windows News
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