channel consolidation

  1. Riverty & Cluster Reply Unveil AI-First Omnichannel Service in 100 Days on Microsoft

    Cluster Reply and Riverty this week unveiled a fast-tracked, Microsoft-backed omnichannel customer service platform that Riverty says was delivered in just 100 days and built to be AI-first while keeping human empathy at its core. The rollout consolidates voice, chat and email into a single...
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    • agent assist agent experience ai services ai-first automated context automation channel consolidation cluster reply contact center copilot customer experience customer service data governance dataverse dynamics 365 enterprise crm enterprise deployment enterprise it financial services fintech fintech automation global rollout governance microsoft microsoft azure microsoft copilot multi-language multi-market multilingual ai multilingual support observability omnichannel omnichannel routing privacy real-time dashboards riverty routing voice automation
    • Replies: 2
    • Forum: Windows News

  2. Microsoft Partner Program Overhaul 2025: New Thresholds, Security, and Three-Year Licensing

    Microsoft’s rapidly evolving partner program landscape is poised for one of its most consequential overhauls in years. Beginning in October 2025, a comprehensive set of updates will raise the bar for partner eligibility, enforce stricter security postures, and introduce expanded subscription...
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    • business scaling channel consolidation channel ecosystem channel innovation channel strategy cloud adoption cloud partnerships compliance management digital transformation direct bill partners distributor thresholds distributors long-term contracts microsoft cloud microsoft licensing microsoft partner microsoft subscription operational assessments partner certification partner ecosystem partner eligibility partner growth partner integration partner security requirements partner security score partner support resellers revenue thresholds security compliance security posture subscription flexibility three-year subscriptions
    • Replies: 1
    • Forum: Windows News