Local governments are standing at a critical juncture as the accessibility and practicality of artificial intelligence (AI) continue to surge. On one hand, there is unmistakable optimism about the potential of AI to transform municipal operations, streamline workloads, optimize public resources...
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Dubai’s rapid transformation into a model of urban innovation owes much to its relentless pursuit of smart mobility—and at the heart of this paradigm shift lies the progressive deployment of artificial intelligence (AI) across the city’s transportation systems. The Roads and Transport Authority...
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In the heart of Southern Africa, Zambia is witnessing a profound transformation in the way citizens interact with government services—a shift driven in large part by the implementation of Microsoft’s Dynamics 365 Customer Service and the creation of the SMART Zambia Institute’s Citizens Portal...
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Potholes, more than just city road hazards, have long been an unlikely symbol for how government meets citizen expectations. In the past, the act of reporting and fixing a pothole was a measure of responsiveness, a litmus test for infrastructure management, and a pointer to citizen engagement...
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The canton of Aargau in Switzerland has officially unveiled a comprehensive artificial intelligence (AI) strategy designed to steer its public administration towards a future that is both innovative and responsible. This long-anticipated strategy, developed since January 2025 with input from key...
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Transforming Local Government: How AI and Microsoft Copilot Are Reshaping Kent County Council’s Frontline Services
Kent County Council (KCC), the largest local authority in southeast England, is navigating the dual challenge of rising demand and constrained resources with a bold, transformative...
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Région Sud is rewriting the rulebook for public administration innovation, deploying artificial intelligence as a transformative tool to enhance service delivery and bridge the gap between citizens and government. By harnessing cutting-edge solutions like Azure OpenAI Service and Microsoft 365...
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