claims automation

The insurance value chain — from marketing and distribution through underwriting and claims — is entering an accelerated phase of reinvention where AI agents are not merely augmenting tasks but reweaving workflows end to end. Microsoft’s recent positioning of agentic AI (intelligent agents that...

Microsoft’s Copilot is no longer a novelty tucked behind a lab door — it’s become a working layer inside Outlook, Word, Excel, Teams and SharePoint that promises to reshape how claims teams do the daily work of workers’ compensation: triaging emails, summarizing medical records, analyzing...

Ascot’s technology roadmap is no longer an aspiration — under Group CIO Owen Williams the carrier has turned modernization, cybersecurity, and data-driven AI into practical programs that are already reshaping underwriting and claims workflows across its global footprint. Background / Overview...