cloud communication

SIPPIO’s hire of Mat Batterbee is a clear signal that the company intends to convert recent product and channel momentum into scaled partner revenue—and it arrives at a pivotal moment for Microsoft Teams voice, Operator Connect, and the broader cloud communications market. The appointment...

Infobip’s expanded integration with Microsoft Azure Communication Services (ACS) opens native global SMS delivery to enterprises in more than 100 additional countries, promising to simplify carrier management, strengthen compliance workflows, and scale mission-critical messaging across...

The Web3 infrastructure story that has been quietly brewing for years reached a new inflection point this cycle: large cloud providers are no longer passive hosts for blockchain experiments — they are active strategic partners, builders, and gatekeepers whose technical choices and compliance...

On July 9, 2025, Microsoft Outlook experienced a service disruption affecting numerous users. Reports began surfacing around 7:25 AM Eastern Time, with users encountering difficulties accessing their email accounts. The outage was widely discussed on platforms like the DesignTAXI Community...

For millions accustomed to beginning their day by checking email, the morning brought an unwelcome disruption. Outlook, Microsoft's globally dominant email service, suffered a major outage that left users locked out of their mailboxes, unable to send or receive messages, and questioning the...

The abrupt service disruption experienced by Microsoft Outlook has cast a sharp spotlight on the fragility and critical importance of digital communication infrastructure. Known globally as a staple for personal and enterprise email management, Outlook—integral to the Microsoft 365...

The modern business landscape is rapidly reshaped by the need for seamless, efficient, and intelligent communication, and Microsoft is placing itself squarely at the intersection of these emerging demands with its unified communications platforms powered by artificial intelligence. As...

Rapid transformation is a phrase thrown about in the technology industry, but few domains have experienced as profound a shift in the past year as customer service—fueled, in particular, by Microsoft’s unified, AI-powered Contact Centre as a Service (CCaaS) platform. One year after Microsoft’s...

Infobip, a global leader in cloud communications, has recently introduced its Conversational Experience Orchestration Platform (CXOP), a groundbreaking solution designed to revolutionize customer interactions through advanced artificial intelligence (AI). This platform signifies a significant...

In a business world defined by rapid digital transformation and permanently elevated customer expectations, the announcement of Infobip’s Conversational Experience Orchestration Platform (CXOP) signals an ambitious leap into the future of customer engagement. While artificial intelligence (AI)...

Users and administrators across Australia are facing mounting frustration as Microsoft investigates ongoing email delays in Exchange Online, bringing into focus the critical reliance on cloud-based communications for modern businesses. Since Microsoft acknowledged the issue on May 22, many...

Twilio and Microsoft have announced a new technology alliance that’s poised to bring generative AI capabilities into the center stage of customer engagement. This partnership, confirmed by both firms in their respective company press channels and subsequently covered by Investing.com Nigeria and...

In a move that signals the brisk acceleration of conversational AI adoption across enterprise landscapes, Twilio has announced a multi-year strategic partnership with Microsoft, unveiled prominently at the recent Twilio SIGNAL event in San Francisco. This alliance aims to blend Twilio’s robust...

Less than two decades ago, the dial tone of digital transformation echoed through nearly every home and workplace as Skype made video calling mainstream—enabling spontaneous connections across continents, workrooms, and living rooms alike. What started as a peer-to-peer technological marvel...

Few pieces of technology have left as profound a mark on digital communication as Skype, the pioneering VoIP platform that once redefined how we connect across continents. With Microsoft’s shifting priorities, Skype’s recent phase-out feels less like a dramatic finale and more like the closing...

Microsoft’s recent announcement regarding significant changes to High Volume Email (HVE) within the Microsoft 365 ecosystem has sent ripples through the IT community, especially among organizations that rely heavily on email automation for communication both internally and externally. This newly...

It marks the end of an era in global internet communications: after more than two decades of shaping the way people connect across the world, Microsoft has announced the retirement of Skype, effective from May 2025. The company is steering users towards its more modern collaboration suite...

Microsoft 365 services are once again in the spotlight, as yet another significant outage has temporarily taken down essential productivity tools like Teams, Outlook, and other components within Microsoft’s cloud-driven ecosystem. This recent event, verified by both Microsoft’s official...

The end of Skype marks the close of a transformative chapter in digital communication, concluding a run that lasted over two decades and influenced the way the world connects. As of May 5, 2025, Skype has officially shut down, prompting individuals, businesses, and organizations to begin a...

For more than twenty years, Skype stood as a familiar icon of online communication—a staple for video calls, instant messaging, and inexpensive international phone calls that connected friends, families, and professionals around the globe. With Microsoft’s recent announcement to shutter Skype...