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    Microsoft DCA for Dynamics 365 Contact Center: Boosting Reliability and Agent Productivity

    In the dynamic world of customer service, speed and reliability are the cornerstones of successful contact centers. For years, organizations have strived to deliver seamless engagements in the face of mounting customer expectations, unpredictable technical hiccups, and the ever-present push...
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    • agent productivity call center technology call management ccaas cloud contact centers contact center contact center resilience customer engagement customer satisfaction customer service desktop companion app digital customer experience dynamics 365 enterprise customer service it operations microsoft innovations remote work solutions support automation voice connectivity web vs desktop apps
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    • Forum: Windows News
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    Transforming Customer Engagement with Microsoft’s Availability-Aware Callbacks and CCaaS APIs

    Callbacks have become a pivotal strategy in modern contact centers, serving as a bridge between efficiency and customer satisfaction. In the landscape of Customer Contact as a Service (CCaaS), Microsoft’s latest evolution—availability-aware scheduling through CCaaS APIs—ushers in a...
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    • agent availability ai in customer service api integration automation business continuity callbacks ccaas cloud contact centers contact center customer experience customer journey customer retention customer satisfaction customer service customer-centric design microsoft dynamics 365 omnichannel support real-time scheduling smart scheduling
    • Replies: 0
    • Forum: Windows News
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