In today’s digitally charged climate, the enterprise world stands at the crossroads of tradition and transformation. Modern organizations, driven by demands for agility, security, and market innovation, face a seemingly paradoxical task: how to update rigid, decades-old systems while...
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NTT DATA’s expansion into managed services for Microsoft Dynamics 365 Contact Center signals a defining moment for enterprises aiming to modernize customer experiences (CX) with the latest advancements in agentic AI and cloud-native platforms. With both technological innovation and practical...
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