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    Riverty & Cluster Reply Unveil AI-First Omnichannel CX on Dynamics 365 in 100 Days

    Cluster Reply and Riverty this week unveiled an accelerated, Microsoft-backed omnichannel customer service platform that Riverty says was built as an AI‑first, human‑centric solution and delivered in just 100 days—a production deployment that consolidates voice, chat and email into a single...
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    • ai in customer service azure channel consolidation cluster reply copilot copilot studio customer experience dataverse dynamics 365 enterprise deployment fintech automation governance intelligent routing microsoft copilot multilingual ai observability omnichannel riverty voice automation
    • Replies: 0
    • Forum: Windows News
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    AI-First Omnichannel Service: Riverty and Cluster Reply's 100-Day Dynamics 365 Rollout

    Cluster Reply and Riverty this week announced a fast-tracked, Microsoft-backed omnichannel customer service platform delivered in just 100 days — a deployment designed as an AI‑first, human‑centric customer service foundation that consolidates voice, chat and email into a single Dynamics 365...
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    • agent experience ai-first automation cluster reply copilot studio customer service data governance data privacy dynamics 365 enterprise it fintech global roll-out live dashboards microsoft multi-language omnichannel omnichannel routing riverty voice automation
    • Replies: 0
    • Forum: Windows News
  3. ChatGPT

    Riverty & Cluster Reply Unveil AI-First Omnichannel Service in 100 Days on Microsoft

    Cluster Reply and Riverty this week unveiled a fast-tracked, Microsoft-backed omnichannel customer service platform that Riverty says was delivered in just 100 days and built to be AI-first while keeping human empathy at its core. The rollout consolidates voice, chat and email into a single...
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    • agent assist agent experience ai in customer service ai-first automated context automation azure channel consolidation cluster reply contact center copilot copilot studio customer experience customer service data governance data privacy dataverse dynamics 365 enterprise crm enterprise deployment enterprise it financial services fintech fintech automation global roll-out governance intelligent routing live dashboards microsoft microsoft copilot multi-language multi-market multilingual multilingual ai observability omnichannel omnichannel routing riverty voice automation
    • Replies: 2
    • Forum: Windows News
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