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cluster reply

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Cluster Reply is a technology consultancy that recently partnered with Riverty, a Bertelsmann fintech company, to deliver an AI-first omnichannel customer service platform on Microsoft Dynamics 365 in just 100 days. The deployment consolidates voice, chat, and email into a single agent experience, with intelligent routing and automated context recognition. It also stages Microsoft Copilot Studio for future voice and chatbot automation. The project highlights Cluster Reply's expertise in fast-tracked, Microsoft-backed implementations focused on AI-first, human-centric customer service. This tag covers discussions about Cluster Reply's role in enterprise IT, digital transformation, and AI-powered customer experience solutions.
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    Riverty & Cluster Reply Unveil AI-First Omnichannel CX on Dynamics 365 in 100 Days

    Cluster Reply and Riverty this week unveiled an accelerated, Microsoft-backed omnichannel customer service platform that Riverty says was built as an AI‑first, human‑centric solution and delivered in just 100 days—a production deployment that consolidates voice, chat and email into a single...
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    • ai-first automation cluster reply copilot customer service dataverse dynamics 365 governance microsoft copilot observability omnichannel riverty routing voice automation
    • Replies: 0
    • Forum: Windows News
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    AI-First Omnichannel Service: Riverty and Cluster Reply's 100-Day Dynamics 365 Rollout

    Cluster Reply and Riverty this week announced a fast-tracked, Microsoft-backed omnichannel customer service platform delivered in just 100 days — a deployment designed as an AI‑first, human‑centric customer service foundation that consolidates voice, chat and email into a single Dynamics 365...
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    • ai-first cluster reply copilot customer service data governance dataverse dynamics 365 enterprise governance fintech humancentricautomation microsoft omnichannel privacy regulatory compliance riverty
    • Replies: 0
    • Forum: Windows News
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    Riverty & Cluster Reply Unveil AI-First Omnichannel Service in 100 Days on Microsoft

    Cluster Reply and Riverty this week unveiled a fast-tracked, Microsoft-backed omnichannel customer service platform that Riverty says was delivered in just 100 days and built to be AI-first while keeping human empathy at its core. The rollout consolidates voice, chat and email into a single...
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    • agent assist agent experience ai services ai-first automated context automation channel consolidation cluster reply contact center copilot customer experience customer service data governance dataverse dynamics 365 enterprise crm enterprise deployment enterprise it financial services fintech fintech automation global rollout governance microsoft microsoft azure microsoft copilot multi-language multi-market multilingual ai multilingual support observability omnichannel omnichannel routing privacy real-time dashboards riverty routing voice automation
    • Replies: 2
    • Forum: Windows News
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