Cluster Reply and Riverty this week unveiled an accelerated, Microsoft-backed omnichannel customer service platform that Riverty says was built as an AI‑first, human‑centric solution and delivered in just 100 days—a production deployment that consolidates voice, chat and email into a single...
Cluster Reply and Riverty this week announced a fast-tracked, Microsoft-backed omnichannel customer service platform delivered in just 100 days — a deployment designed as an AI‑first, human‑centric customer service foundation that consolidates voice, chat and email into a single Dynamics 365...
agent experience
ai-first
automation
clusterreply
copilot studio
customer service
data governance
data privacy
dynamics 365
enterprise it
fintech
global roll-out
live dashboards
microsoft
multi-language
omnichannel
omnichannel routing
riverty
voice automation
Cluster Reply and Riverty this week unveiled a fast-tracked, Microsoft-backed omnichannel customer service platform that Riverty says was delivered in just 100 days and built to be AI-first while keeping human empathy at its core. The rollout consolidates voice, chat and email into a single...
agent assist
agent experience
ai in customer service
ai-first
automated context
automation
azure
channel consolidation
clusterreply
contact center
copilot
copilot studio
customer experience
customer service
data governance
data privacy
dataverse
dynamics 365
enterprise crm
enterprise deployment
enterprise it
financial services
fintech
fintech automation
global roll-out
governance
intelligent routing
live dashboards
microsoft
microsoft copilot
multi-language
multi-market
multilingual
multilingual ai
observability
omnichannel
omnichannel routing
riverty
voice automation