collections automation

This tag covers Microsoft's internal use of AI agents to automate collections workflows, specifically within its Treasury division. Content discusses how Microsoft built a human-led, AI agent-assisted collections system that consolidates SAP and Dynamics 365 data, helps over 1,000 global collectors prioritize accounts, and automates payment matching, routing, summaries, and customer responses. A key theme is that the automation succeeded only after the underlying business process was rebuilt and made legible for the AI agent, rather than the agent rescuing a broken process. The tag focuses on enterprise finance automation, agentic AI, and the importance of process redesign before automation.