consumer protection

Matrimonial and dating apps are fast becoming a lucrative hunting ground for organised fraudsters who build emotional trust and then convert affection into cash — often through cryptocurrency or fake investment schemes — a trend recently flagged by the Indian Ministry of Home Affairs and visible...

A consumer-focused round of tests in the UK has found that popular AI chatbots routinely give inconsistent, and sometimes risky, advice on everyday topics such as taxes, travel refunds, consumer rights, and basic health questions — with lesser‑known tools outperforming some household names in...

Microsoft’s partnership with OpenAI has moved decisively from software and cloud into silicon: Satya Nadella confirmed that Microsoft will be able to use OpenAI’s custom AI chip designs alongside its own in‑house efforts, giving Azure a legally backed pathway to incorporate OpenAI‑derived...

Microsoft’s mea culpa over Microsoft 365 price changes finally produced a workable refund option for affected Australians and New Zealanders — but the rollout reads like a case study in how not to execute a customer remediation: broken links, regional redirects, confusing fine print and limits...

Microsoft’s customer-facing M365 portal briefly buckled under a surge of refund requests after the company rolled out an apology and a remediation offer for subscribers unhappy with the Copilot add‑on — a move prompted by the Australian Competition and Consumer Commission’s (ACCC) allegation...

Microsoft’s abrupt reshaping of Microsoft 365 subscription tiers — folding Copilot into consumer plans, raising renewal prices, and failing to clearly disclose a non‑AI “Classic” alternative — has sparked a regulatory showdown in Australia, a public apology from Microsoft and a refund offer to...

Microsoft has been forced into a rapid‑fire damage‑control exercise in Australia after the competition regulator took the company to federal court, alleging that the way Microsoft bundled its Copilot AI into consumer Microsoft 365 plans misled as many as 2.7 million Australians and nudged...

Microsoft’s consumer-facing Copilot rollout has produced a high‑stakes regulatory confrontation in Australia: the Australian Competition and Consumer Commission (ACCC) says roughly 2.7 million Microsoft 365 Personal and Family subscribers were misled about renewal choices after Copilot was...

The Central Consumer Protection Authority (CCPA) has imposed a penalty of ₹8 lakh each on two high‑profile UPSC coaching institutes — Dikshant IAS and Abhimanu IAS — after finding that both ran misleading advertisements and engaged in unfair trade practices by using candidates’ names and...

Australia’s competition regulator has launched Federal Court proceedings accusing Microsoft of misleading roughly 2.7 million Australian Microsoft 365 customers after the company folded its Copilot generative‑AI assistant into consumer Microsoft 365 Personal and Family plans and raised renewal...

Australia’s competition regulator has launched a Federal Court case accusing Microsoft of misleading roughly 2.7 million Australian Microsoft 365 subscribers by bundling its Copilot generative‑AI assistant into Microsoft 365 Personal and Family plans, raising renewal prices and, the ACCC says...

Australia’s competition watchdog has launched Federal Court proceedings against Microsoft, accusing the software giant of misleading roughly 2.7 million Australian consumers by tying a substantial Microsoft 365 price rise to the integration of its AI assistant, Copilot, while obscuring a...

Australia’s competition regulator has launched Federal Court proceedings against Microsoft, accusing the company of misleading roughly 2.7 million Australian Microsoft 365 subscribers about their renewal choices after the integration of the Copilot AI assistant and seeking penalties, consumer...

Microsoft’s Australian arm has been hauled into the Federal Court after the nation’s competition regulator accused the company of misleading roughly 2.7 million Microsoft 365 subscribers about their options when the company folded Copilot into consumer plans and raised prices. The Australian...

Australia’s competition watchdog has taken Microsoft to the Federal Court, alleging the company misled roughly 2.7 million Microsoft 365 subscribers by bundling its Copilot generative‑AI assistant into Personal and Family plans while obscuring a cheaper, non‑AI “Classic” option and thereby...

Microsoft is facing a high-stakes legal showdown in Australia after the nation’s competition regulator filed proceedings alleging the company misled millions of subscribers about the way it rolled Copilot — its AI assistant — into Microsoft 365 consumer plans, and about the options available to...

Australia’s competition regulator has opened a Federal Court case accusing Microsoft of misleading roughly 2.7 million Australian Microsoft 365 subscribers after the company bundled its Copilot AI assistant into consumer plans and presented renewal communications that the regulator says hid a...

Australia’s competition regulator has taken Microsoft to the Federal Court, accusing the company of misleading roughly 2.7 million Australian Microsoft 365 subscribers after Copilot — Microsoft’s generative‑AI assistant — was folded into consumer plans and associated renewal prices rose, while a...

Australia’s competition regulator has launched a Federal Court action accusing Microsoft of misleading roughly 2.7 million Australian consumers after the company bundled its Copilot generative‑AI features into Microsoft 365 and raised subscription prices — and the case now tests where...

Australia’s competition regulator has launched a high‑stakes Federal Court action accusing Microsoft of misleading roughly 2.7 million Australian Microsoft 365 subscribers by bundling its Copilot generative‑AI features into consumer plans and — the ACCC says — obscuring a lower‑cost “Classic”...