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    Dynamics 365 Consent-Based Recording: Make AI Recording Consent Enforceable

    Microsoft announced Consent-Based Recording for voice interactions in Dynamics 365 Contact Center on May 8, 2026, adding a Copilot Studio-driven mechanism that captures a caller’s recording choice in an AI voice agent and carries that decision into any customer service representative handoff...
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    • contact center ai copilot studio dynamics 365 voice consent
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    • Forum: Windows News
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    Microsoft Copilot Studio Real-Time Voice Agents for Dynamics 365 Contact Center

    Microsoft has pushed Copilot Studio deeper into the contact center with the general availability of real-time voice agents for Dynamics 365 Contact Center, a move that turns voice automation from a scripted IVR upgrade into a live, interruptible, speech-to-speech AI experience. The launch is...
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    • contact center ai copilot studio dynamics 365 real time voice
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    • Forum: Windows News
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