contact center migration

The contact center migration tag covers the process of moving from legacy phone systems to modern, cloud-based platforms, with a focus on Microsoft Teams-native solutions. A featured case study details how New South Wales Rugby League transitioned from a legacy PABX to Tendfor, a Teams-native contact center and attendant console platform. This migration reflects a broader trend of organizations consolidating calling, reception, support, and collaboration into a single Microsoft Teams environment, effectively retiring standalone office phone systems. The tag explores the technical and operational aspects of such migrations, including integration with Microsoft 365, user adoption, and the shift toward unified communications in enterprise IT environments.