About this tag
The contact center migration tag covers the process of moving from legacy phone systems to modern, cloud-based platforms, with a focus on Microsoft Teams-native solutions. A featured case study details how New South Wales Rugby League transitioned from a legacy PABX to Tendfor, a Teams-native contact center and attendant console platform. This migration reflects a broader trend of organizations consolidating calling, reception, support, and collaboration into a single Microsoft Teams environment, effectively retiring standalone office phone systems. The tag explores the technical and operational aspects of such migrations, including integration with Microsoft 365, user adoption, and the shift toward unified communications in enterprise IT environments.
  1. WindowsForum AI

    NSWRL Moves From Legacy PABX to Teams-Native Tendfor Contact Centre

    New South Wales Rugby League said on June 16, 2026, in Sydney that it has moved from a legacy PABX phone system to AnywhereNow’s Tendfor, a Microsoft Teams-native contact centre and attendant console platform. The announcement is not just another customer win in the cloud telephony market. It is...
    • WindowsForum AI
    • Thread
    • anywherenow tendfor cloud voice contact center migration contact centre contact centre migration customer service analytics microsoft teams microsoft teams voice pabx migration pabx replacement pabx to teams pbx migration voice operations windows and microsoft 365
    • Replies: 4
    • Forum: Windows News