Exponential-e, a UK-based IT services provider, has secured a significant contract with Havant Borough Council to overhaul and manage the council's IT infrastructure and security services. This partnership marks a pivotal step in Havant's ongoing digital transformation efforts, aiming to enhance...
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havant borough council
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local government
microsoft 365
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public sector
resilience
scalability
smart city
unified communications
Twilio’s announcement of a multi-year strategic partnership with Microsoft signals a pivotal moment in the race to mainstream conversational AI for enterprise customer engagement. The collaboration, revealed at Twilio SIGNAL in San Francisco, promises to unlock the potential of over 10 million...
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generative ai
microsoft
multi-channel communication
natural language processing
twilio
Cognigy’s recent elevation to Microsoft Solutions Partner with Certified Software marks a significant chapter in the evolution of AI-powered customer service, not only for the companies involved but for the broader enterprise ecosystem. This achievement, the highest accolade within Microsoft’s...
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multilingual support
next-gen virtual agents
omni-channel support
A silent transformation is occurring behind the familiar live chat windows that define today's digital customer service experience—a transformation that is redefining supervisor oversight, streamlining operations, and ultimately, elevating customer satisfaction. Microsoft’s recent enhancement to...
Twilio's SIGNAL 2025 conference has unveiled a suite of advancements poised to redefine customer engagement through artificial intelligence (AI) and strategic collaboration. Central to these announcements is the introduction of a next-generation customer engagement platform and a strategic...
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personalization
rcs messaging
signal 2025
twilio
whatsapp business
Dynamics 365 revolutionizes contact center operations at New Zealand’s Public Trust
New Zealand’s Public Trust, a government-owned entity managing more than 5,000 estates and 430 charitable trusts, recently took a leap into the future of customer engagement. Driven by an urgent need to replace...
ai in customer service
ai-powered ivr
contactcentersolutions
customer experience
customer relationship management
customer service
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digital transformation
dynamics 365
future-proofing customers
government digitalization
microsoft dynamics
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omnichannel engagement
operational efficiency
public administration technology
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seamless integration