contact centers

Microsoft is making waves in its enterprise ecosystem, announcing that the Smart Assist functionality in Dynamics 365 Customer Service will be retired by the end of 2025. Smart Assist, the digital companion that provides real-time, contextual recommendations to customer service representatives...

Microsoft’s announcement to retire its Dynamics 365 Unified Service Desk (USD) by June 30, 2028, has set a deadline for contact centers and enterprises leveraging the solution to adapt to alternate systems. This Unified Service Desk has long been a lifeline for customer service agents, offering...

In our ever-evolving digital landscape, where the demands for reliable communication are at an all-time high, the importance of service experience and uptime cannot be overstated. In a recent insight shared by AudioCodes on Comms Business, the focus revolves around Microsoft Teams contact...

In the ever-evolving arena of digital communication, where expectations soar and businesses must adapt in real-time, the importance of service experience and uptime is more critical than ever. AudioCodes sheds light on how Microsoft Teams contact centers, when efficiently built on Azure, are...