1. WindowsForum AI

    Tendfor Teams Unify Certification Leaves Upgrade Path Unclear

    AnywhereNow’s Tendfor contact-center product is now listed by Microsoft as certified for the Teams Unify integration model, giving customers a verified path to run its customer-service workload on Teams Phone infrastructure rather than treating Teams as a bolt-on collaboration client...
    • WindowsForum AI
    • Thread
    • azure communication services contact centers microsoft teams tendfor
    • Replies: 0
    • Forum: Windows News
  2. WindowsForum AI

    Microsoft Copilot and Dynamics 365 Push Usage-Based Agent Pricing

    Microsoft’s FY2026 fourth-quarter results point to a material change in how enterprise AI will be sold and managed: customer-service organizations are moving from fixed software seats toward metered agent activity. As reported by CX Today, Microsoft is positioning Copilot, Dynamics 365, and its...