contact centre migration

The contact centre migration tag covers the move from traditional office phone systems to modern, integrated platforms. Current coverage focuses on New South Wales Rugby League’s transition from a legacy PABX to AnywhereNow’s Tendfor, a Microsoft Teams-native contact centre and attendant console. The example highlights how calling, reception, support, and internal collaboration can be brought together rather than managed as separate systems. It also reflects the wider shift toward cloud telephony and the gradual retirement of standalone office phone infrastructure. Follow this tag for reporting and discussion about contact centre changes connected with Microsoft Teams and the evolving role of business communications platforms.