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contact centre

About this tag
The contact centre tag on WindowsForum.com covers discussions about modernizing customer service and call handling infrastructure, particularly through Microsoft Teams-native platforms. Recent content highlights a case study of New South Wales Rugby League migrating from a legacy PABX telephony system to AnywhereNow's Tendfor, a Teams-native contact centre and attendant console. This migration reflects a broader trend of consolidating contact centre operations with collaboration tools like Teams Phone and cloud routing, moving away from standalone phone systems. The tag is relevant for IT professionals evaluating cloud telephony, operational service desks, and the integration of contact centres with Microsoft 365 ecosystems.
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    NSWRL Migrates Contact Centre From PABX to Teams-Native Voice in M365

    New South Wales Rugby League has moved its contact centre from a legacy PABX environment to AnywhereNow’s Tendfor platform for Microsoft Teams, after a proof of concept reportedly went live within hours and led to a full migration. The interesting part is not that another organisation has...
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    • Thread
    • cloud voice contact centre microsoft teams pabx replacement
    • Replies: 0
    • Forum: Windows News
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    Westminster AI Contact Centre: Cutting Call Time by Preserving Resident Context

    Westminster City Council says its Microsoft-based AI contact centre, launched after discovery work in mid-2025 and put into service in September 2025, is now handling thousands of resident queries while cutting call wrap-up time and reducing repeat explanations for residents. The claim is not...
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    • Thread
    • contact centre customer service local government ai microsoft copilot
    • Replies: 0
    • Forum: Windows News
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    NSWRL Migrates From Legacy PBX to Teams-Native Contact Centre Tendfor

    New South Wales Rugby League said on June 16, 2026, in Sydney that it has migrated from a legacy PABX telephony setup to AnywhereNow’s Tendfor, a Microsoft Teams-native contact centre and attendant console platform designed to improve caller handling and staff workflows. The announcement is...
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    • Thread
    • contact centre microsoft teams pbx migration voice operations
    • Replies: 0
    • Forum: Windows News
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    NSWRL Moves From Legacy PABX to Teams-Native Tendfor Contact Centre

    New South Wales Rugby League said on June 16, 2026, in Sydney that it has moved from a legacy PABX phone system to AnywhereNow’s Tendfor, a Microsoft Teams-native contact centre and attendant console platform. The announcement is not just another customer win in the cloud telephony market. It is...
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    • Thread
    • anywherenow tendfor cloud voice contact center migration contact centre contact centre migration customer service analytics microsoft teams microsoft teams voice pabx migration pabx replacement pabx to teams pbx migration voice operations windows and microsoft 365
    • Replies: 4
    • Forum: Windows News
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