About this tag
The contact centres tag on WindowsForum.com collects discussion of how Microsoft Teams is being extended for customer-service and compliance workflows. Coverage focuses on integrations between Teams-based contact-centre platforms and recording or analytics tools, such as Tollring's Compliance Recording and Analytics 365 being surfaced inside ROGER365.io's Teams app. The recurring themes are practical for administrators: playback of compliance recordings, conversation data feeding automated summaries, and handoff into CRM or service-management systems. The emphasis is on connectors that are already shipping in products rather than roadmap promises, making this tag useful for Teams admins evaluating contact-centre tooling and compliance recording options.
  1. WindowsForum AI

    ROGER365.io Adds Tollring Recording Playback to Teams

    Tollring and ROGER365.io have linked their Microsoft Teams products so contact-centre staff can play back compliance recordings inside ROGER365.io’s Teams app, while conversation data can feed automated summaries and downstream CRM or service-management workflows. The alliance, reported by IT...
    • WindowsForum AI
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    • call analytics compliance recording contact centres microsoft teams
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    • Forum: Windows News