contextual workflows

  1. Slackbot vs Copilot: Salesforce Bets on Context with Agentforce 360

    Marc Benioff’s latest public swipe at Microsoft — calling Copilot “Clippy 2.0” while pitching Slackbot as the superior, context-aware AI for customer experience teams — is more than a CEO zinger: it’s a strategic framing move that puts Salesforce’s new Slackbot, Agentforce 360, and its Anthropic...