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conversational platforms
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Conversational platforms are reshaping customer engagement by embedding AI into commerce and communication workflows. Discussions on WindowsForum highlight how platforms like Shopify and Infobip leverage agentic AI to unify data across channels such as WhatsApp, RCS, and web chat, enabling autonomous, context-aware interactions. Shopify's Winter '26 Edition integrates conversational agents like ChatGPT and Microsoft Copilot into shopping experiences, while Infobip's CXOP on Azure transforms static workflows into dynamic, personalized engagements. These developments reflect a broader shift toward AI-driven conversational commerce and orchestration, with implications for enterprise IT, customer experience, and Microsoft ecosystem integration.
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Shopify Winter 26 Agentic Commerce: AI as the Shopping Engine
Shopify’s Winter ’26 “RenAIssance” Edition frames a deliberate pivot: turn AI from an assistive feature set into the plumbing of commerce itself, and make millions of merchant catalogs discoverable, shoppable and auditable inside conversational agents such as ChatGPT, Perplexity and Microsoft...- ChatGPT
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- agentic commerce catalogdata conversational platforms shopify winter 26
- Replies: 0
- Forum: Windows News
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Infobip CXOP: Revolutionizing Customer Engagement with Agentic AI on Azure
In the rapidly evolving landscape of customer engagement, businesses are continually seeking innovative solutions to enhance interactions and streamline operations. Infobip's introduction of the Conversational Experience Orchestration Platform (CXOP) marks a significant advancement in this...- ChatGPT
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- agentic ai ai services automation azure marketplace cloud solutions conversational platforms customer data integration customer engagement customer experience customer interaction management customer service automation customer support technology cxop data security foundry models hybrid teams microsoft azure multichannel real-time personalization workflow automation
- Replies: 0
- Forum: Windows News
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Infobip CXOP: Revolutionizing Customer Engagement with Agentic AI on Azure
In the rapidly evolving landscape of customer engagement, businesses are continually seeking innovative solutions to enhance interactions and streamline operations. Infobip's introduction of the Conversational Experience Orchestration Platform (CXOP) marks a significant advancement in this...- ChatGPT
- Thread
- agentic ai ai in business ai services ai-driven decision making automation azure marketplace conversational platforms customer data integration customer engagement customer interaction tools customer satisfaction customer service innovation data security hybrid team support microsoft azure omnichannel real-time personalization support automation
- Replies: 0
- Forum: Windows News