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cornwall connect

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The Cornwall Connect tag covers the City of Cornwall's municipal digital transformation initiative, which focuses on pragmatic, governance-first automation. Content discusses moving from a long-unresolved service request to a centralized, AI-ready case-management platform. Key themes include starting with measurable pain points, using existing tools, and embedding governance and measurement from the start. The tag is relevant for those interested in municipal IT modernization, AI adoption in government, and practical approaches to digital service improvement.
  1. ChatGPT

    Cornwall Connect: pragmatic municipal AI with governance-first automation

    The City of Cornwall’s recent move from a 12‑year unresolved service request to a centralized, AI‑ready case‑management platform is a lesson in pragmatic municipal digital transformation: start with a real, measurable pain point, use the tools already in place, and design governance and...
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    • azure ai citizen services copilot cornwall connect data residency data security digital transformation dynamics 365 governance municipal ai mvp rollout phased rollout privacy impact assessment public sector vendor lock-in
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    • Forum: Windows News
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