As emergency services across the globe face a surge in operational demands and heightened expectations for rapid, reliable response, the race to modernize IT service management (ITSM) infrastructure is on. Against the backdrop of relentless workload fluctuations, budgetary constraints, and...
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As populations around the globe increasingly depend on social services for a safety net, government agencies face mounting demands for greater efficiency, accessibility, and impact. Artificial intelligence (AI) is now at the center of a transformative shift, guiding how governments reimagine...
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