crm

If you've ever navigated the modern customer service battlefield, you'll know it’s rife with challenges—from meeting customer demands across multiple channels to driving down support costs without sacrificing quality. In this arena, Microsoft has proven itself a champion. The tech giant has been...

Hello everyone. I know this is an open question, but some quick background. First, prior to retiring, I was in tech and development for 30 years, so not afraid of new tech. I tried Zoho One a couple of years ago, but didn't have the time to really dig into it or justify the cost. Now I have...

CRM Dynamics 365 expert Lindsay Marrin says new updates from Microsoft bring business potential. Continue reading...

Original release date: May 11, 2016 Systems Affected Outdated or misconfigured SAP systems Overview At least 36 organizations worldwide are affected by an SAP vulnerability Link Removed. Security researchers from Onapsis discovered indicators of exploitation against these organizations’ SAP...

Microsoft Dynamics CRM 2016 Report Authoring Extension is required to author custom Fetch-based reports for Microsoft Dynamics CRM by using Microsoft SQL Server Data Tools Business Intelligence (BI). Link Removed

The Microsoft Dynamics CRM 2016 Email Router is an interface between Microsoft Dynamics CRM 2016 and an email system. Link Removed

Download Microsoft Dynamics CRM Server 2016. Link Removed

This guide contains comprehensive information about how to plan, install, configure, customize, and maintain Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2016. Link Removed

Contains the complete software development kit for Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2016, and the User Interface Integration (UII) SDK. Link Removed

The new interactive service hub is designed to simplify your day-to-day job, and is specifically optimized for customer service. It shows you all your vital information in one place, and lets you focus on things that require your attention. Link Removed

Documentation for end users and admins for Microsoft Dynamics CRM 2016 on-premises and CRM Online. Link Removed

Microsoft has released Microsoft Dynamics CRM 2015 Update 0.2. This is a tested, cumulative set of updates for Microsoft Dynamics CRM 2015. It includes performance enhancements that are packaged together for easy deployment. Link Removed

Microsoft has released Microsoft Dynamics CRM 2015 Update 1.1. This is a tested, cumulative set of updates for Microsoft Dynamics CRM 2015. It includes performance enhancements that are packaged together for easy deployment. Link Removed

The documents published here contain detailed information about how Microsoft Dynamics CRM features work. Additional how it works documents will be published here as they become available. This information is useful for IT professionals, customizers, technical architects, and technical decision...

The run-up to Build and Ignite is nearing the end, final touches are being put on the sessions and the excitement is starting to build (no pun intended ;). In the mean time the Channel 9 hosts continue to roll out their awesome content... GoingNative 36++: CPMD Demo This is the companion demo...

Licensing and Pricing Guide Link Removed

Microsoft Dynamics CRM 2015 Custom Code Validation Tool Link Removed

This guide contains comprehensive information about how to plan, install, configure, customize, and maintain Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2015. Link Removed

The Social Care sample application provides a general interface and data model for automated conversion of social posts to Microsoft Dynamics CRM record types by using the social care generic framework feature. Link Removed

Microsoft has released Service Pack 1 for Microsoft Dynamics CRM 2013. SP1 contains new updates that improve security, performance, and stability. Additionally, SP1 is a roll up of all previously released updates. Link Removed