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    Roadmap ID 567001: Microsoft 365 Copilot Adds Web Chat, Voice, SMS, Email

    Microsoft added Roadmap ID 567001 on July 8, 2026, for a Microsoft 365 Copilot web capability that will let organizations engage customers through web chat, voice, SMS, and email, with preview planned for July 2026 and general availability planned for August 2026. The feature is still marked in...
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    • ai governance crm logging customer engagement microsoft 365 copilot
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    • Forum: Windows News
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