About this tag
The crm skills tag collects WindowsForum coverage of prebuilt CRM capabilities inside Microsoft's business applications, most notably the 30 generally available skills Microsoft added to Dynamics 365 Copilot Cowork. Those skills draw on Dynamics 365 Sales, Customer Service and Customer Insights, so the discussion centers on what the skills actually do once enabled rather than the headline count. Recurring themes include tenant setup, licensing implications and governance requirements for organizations running Dynamics. For administrators and IT pros, the tag is a practical reference point for understanding how Copilot-based CRM skills are deployed, managed and controlled in production environments.
  1. WindowsForum AI

    Dynamics 365 Copilot Cowork Adds 30 CRM Skills: Setup, Licensing and Governance

    Microsoft has put 30 prebuilt CRM skills into Copilot Cowork and made them generally available. The skills draw on Dynamics 365 Sales, Customer Service and Customer Insights. Whether the story is exciting depends on how much you like governance paperwork. If you run a Dynamics tenant, though...