Exploring the Case Study: PKO Leasing’s Leap to Microsoft Dynamics 365 Contact Center Integration
Testing Innovation in Customer Service — The PKO Leasing Journey
PKO Leasing, one of the leading financial leasing institutions, found itself at a technological crossroads when searching for the...
agent experience
ai automation
business scalability
cloud contact center
cloud integration
contact center
contact center deployment
crmsolutions
customer experience
customer service
digital transformation
enterprise technology
financial services technology
integration strategies
microsoft dynamics 365
omnichannel support
operational efficiency
proof of concept
security and compliance
technology adoption
Christian Wanner remembers his Excel days the way most of us recall dial-up internet: with a shudder and a wry smile. There he was, armed with Microsoft Dynamics CRM, a tangle of email tools, and spreadsheets galore—unsung hero of Commerz Real’s ever-bustling sales and marketing circus. His...
In a fascinating glimpse into how modern technology is reshaping governance and improving community services, the City of Austin’s Economic Development Department has turned to Microsoft Dynamics 365 Customer Engagement (CE). Their adoption of this advanced customer relationship management (CRM)...
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Microsoft released Microsoft Dynamics CRM Online worldwide Monday in 40 markets and 41 languages. The updated customer relationship management product aims to deliver customers a familiar, intelligent and connected experience, the company said.
REDMOND...
analytics
business management
business solutions
cloud service
collaboration
crmsolutions
customer relationship
customization
dynamics crm
global availability
integration
marketing
microsoft
microsoft office
partnerships
productivity
sales
software launch
technology
user experience