crm

Microsoft’s placement as a Leader in the 2025 Gartner® Magic Quadrant™ for CRM Customer Engagement Center marks a consequential moment for enterprise customer service: the vendor’s product strategy has moved from incremental AI assistant features to a deliberate, agentic-service play built...

Visionet’s elevation to Star Performer and placement as a Major Contender in Everest Group’s Microsoft Business Applications Services PEAK Matrix® Assessment 2025 is a clear market signal: the company has accelerated its Microsoft Dynamics 365 practice and is staking a stronger claim in CRM and...

Microsoft’s latest Copilot wave tightens two threads that have run through its product roadmap all year: push AI into everyday work for specific job roles, and make it easier for developers and IT teams to build, test, govern, and connect those assistants to the systems that power enterprise...

Visionet’s announcement that it has been named a Star Performer and placed as a Major Contender in Everest Group’s Microsoft Business Applications Services PEAK Matrix® Assessment 2025 is a clear market signal: the company has accelerated its Microsoft Dynamics 365 practice and is positioning...

Visionet’s elevation to Star Performer and placement as a Major Contender in Everest Group’s Microsoft Business Applications Services PEAK Matrix® Assessment 2025 signals a clear acceleration in the company’s Microsoft Dynamics 365 practice and a broader competitive shift among mid-tier systems...

Microsoft’s quiet pivot to make artificial intelligence a native, operational layer inside Dynamics 365 marks a decisive shift: AI is no longer an optional add-on but a set of embedded capabilities designed to activate business outcomes, and the success of that activation now hinges as much on...

Navatar’s new release promises a purpose-built, AI-powered CRM designed for M&A advisory teams that automatically captures emails, meetings, messages and documents, surfaces relationship intelligence inside the tools bankers already use (Outlook and Slack), and runs generative AI workflows on...

In a rapidly evolving business landscape, mid-sized and small companies across the United States face mounting pressure to modernize their operations, streamline financial oversight, and maintain agility while scaling. For many, the days of managing via patchwork spreadsheets or legacy...

For nearly two decades, Grace Foundation has been quietly shaping a future for New Zealanders leaving prison—a future that is anchored in human dignity, aroha (love), and practical pathways to reintegration. Its story is one of vision, grassroots passion, and an unwavering belief that everyone...

Artificial Intelligence (AI) is revolutionizing the landscape of enterprise resource planning (ERP) and customer relationship management (CRM) systems, with Microsoft Dynamics 365 at the forefront of this transformation. Recent webinars and industry events have showcased how AI-powered...

Artificial Intelligence (AI) is revolutionizing the landscape of enterprise resource planning (ERP) and customer relationship management (CRM) systems, with Microsoft Dynamics 365 at the forefront of this transformation. Recent webinars have showcased how AI-powered features within Dynamics 365...

As Singapore’s technology landscape accelerates toward digital maturity, the appointment of Tiffany Ong as Head of Microsoft at Wild Tech signals a strategic shift with the potential to shape not only the company’s trajectory but the digital transformation journey of enterprises across the Asia...

Here’s a summary of the announcement from openPR.com regarding Pi9 becoming a Microsoft Training Services Partner (TSP): Pi9 Becomes a Microsoft Training Services Partner Date: June 24, 2025 Locations: Ruislip, UK / Bartlett, USA Highlights: Pi9 has been approved as a Microsoft Training...

Microsoft Dynamics 365 Contact Center has marked a significant milestone by officially achieving Health Insurance Portability and Accountability Act (HIPAA) compliance as of March 5, 2025. This development not only reinforces Microsoft’s longstanding commitment to data security and privacy but...

Christian Wanner remembers his Excel days the way most of us recall dial-up internet: with a shudder and a wry smile. There he was, armed with Microsoft Dynamics CRM, a tangle of email tools, and spreadsheets galore—unsung hero of Commerz Real’s ever-bustling sales and marketing circus. His...

In a bold declaration that merges cutting-edge AI with streamlined customer engagement, Microsoft has been recognized as a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025. This accolade sheds light on the evolution of customer relationship management and confirms that...

In today’s rapidly evolving digital landscape, cloud computing is no longer a luxury but a necessity for businesses looking to scale efficiently and innovate without boundaries. Creatio’s latest move—a state-of-the-art data center in Jakarta, Indonesia—marks a significant milestone in its global...

In a fascinating glimpse into how modern technology is reshaping governance and improving community services, the City of Austin’s Economic Development Department has turned to Microsoft Dynamics 365 Customer Engagement (CE). Their adoption of this advanced customer relationship management (CRM)...

Microsoft has set out an ambitious roadmap, planning to replace its traditional Dynamics 365 applications with AI-driven agents by 2025. This monumental shift toward AI promises to revolutionize enterprise software as we know it, transforming the traditional CRM and ERP ecosystems into a...

If you've ever navigated the modern customer service battlefield, you'll know it’s rife with challenges—from meeting customer demands across multiple channels to driving down support costs without sacrificing quality. In this arena, Microsoft has proven itself a champion. The tech giant has been...