The UK Department for Business and Trade’s three‑month pilot of Microsoft 365 Copilot returned a cautious but informative verdict: users reported high satisfaction and clear wins on text‑based tasks, yet the measurable productivity gains were small, use‑case dependent, and offset in places by...
accessibility
accuracy
ai governance
cross-government
data governance
dbt evaluation
diary study
environmental impact
governance
hallucinations
m365 copilot
microsoft copilot
pilot study
procurement
public sector
roi
telemetry
time savings
uk government
user satisfaction
