About this tag
The tag 'custom usb device' on WindowsForum.com covers issues where Windows 10 misidentifies a USB device, such as a mouse, as a 'Custom USB Device' in Device Manager, often due to a conflicting driver like a USB-C to Display Adapter. Users report this problem after updates like Build 10586. A common fix involves using the pnputil command in an elevated command prompt to remove the offending driver, then unplugging and replugging the device. The tag includes troubleshooting steps for resolving device recognition errors and restoring proper functionality.
  1. Neemobeer

    Windows 10 USB Mouse no longer works Custom USB Device

    Ran into this problem after the Windows 10 Build 10586 update. My USB mouse just quit working while the optical sensor light remained on. Looking in Device Manager I noticed I had a weird entry "Custom USB Device". Expanding that revealed "USB-C to Display Adapter". Sure enough this was my...
    • Neemobeer
    • Thread
    • bizlink build 10586 command prompt connectivity custom usb device device manager display adapter driver issues driver update fix hardware mouse issues optical sensor plug and play pnputil troubleshooting usb mouse windows 10
    • Replies: 1
    • Forum: Windows Help and Support