Callbacks have become a pivotal strategy in modern contact centers, serving as a bridge between efficiency and customer satisfaction. In the landscape of Customer Contact as a Service (CCaaS), Microsoft’s latest evolution—availability-aware scheduling through CCaaS APIs—ushers in a...
agent availability
ai in customer service
api integration
automation
business continuity
callbacks
ccaas
cloud contact centers
contact center
customer experience
customer journey
customer retention
customer satisfaction
customer service
customer-centricdesign
digital engagement
microsoft dynamics 365
omnichannel support
real-time scheduling
smart scheduling
In the crowded arena of enterprise software, where technological innovation often outpaces the practical realities of small business adoption, one leader’s efforts at Microsoft have become a touchstone for how digital transformation can truly work for everyone. Maheswari Govindaraju’s tenure as...
ai-driven support
business automation
cloud solutions
customer-centricdesign
digital inclusion
digital transformation
enterprise software
leadership in tech
microsoft business advisor
microsoft innovation
ms365 support
product management
security and compliance
small business technology
smb digital enablement
smb support services
support analytics
support and customer experience
technology leadership
user experience design
Qrvey’s latest platform evolution, Version 9, is being heralded as a transformative leap for embedded analytics within the Software-as-a-Service (SaaS) ecosystem. Billed as the most significant update in the company’s history, Qrvey 9 responds to the rapidly changing needs of SaaS providers and...
ai and big data
analytics dashboard
business intelligence
cloud native
cloud security
customer-centricdesign
data governance
data visualization
databricks integration
devops
embedded analytics
future of saas
hybrid cloud
kubernetes architecture
multi-cloud deployment
multi-tenant saas
regulatory compliance
saas platforms
scalable data tools
self-service analytics